How can we help?
Fortuna answers instantly, day or night. Our support team is here 24/7 for anything about your account.
Our AI guide knows the games, promotions, banking and the answers below. She’ll bring in a person when you need one.
Live chat with our support team, or email [email protected] with your username.
Support
How do I contact support?
Support is available 24 hours a day, 7 days a week.
Fastest: live chat. Tap the chat bubble at the bottom right of any page.
Email: [email protected] for anything that isn't urgent. Include your username so the team can find your account.
Banking
Which deposit methods can I use?
Crypto: Bitcoin (BTC), Tether (USDT), Litecoin (LTC), Ethereum (ETH), Bitcoin Cash (BCH), USD Coin (USDC) and Binance (BNB). Minimum $25. Litecoin and Ethereum have a $500 maximum per deposit; the others are unlimited.
Cards: Visa and Mastercard (minimum $50), American Express and Discover (minimum $25).
Bitcoin, Tether and Litecoin are the recommended methods.
Deposits are made in the cashier: sign in and tap Deposit.
How do withdrawals work?
Withdrawals are paid in Bitcoin (BTC), Tether (USDT) or Litecoin (LTC). Minimum $25; Litecoin has a $500 maximum per withdrawal.
Limits are per transaction.
Withdrawals may require account verification (KYC) first.
If you used a bonus, its playthrough must be complete before you can withdraw, and bonus money is deducted from the withdrawal.
Account
Why do I need to verify my account (KYC)?
The casino checks that every player is over 18 and is who they say they are. This is called Know Your Customer (KYC) and the law requires it.
To verify your age, send one of: passport (recommended), driving licence, national ID card, birth certificate, or the payment card (first 6 and last 4 digits visible, CVV hidden).
To verify identity the team may also ask for a utility bill or bank statement less than 6 months old.
Documents are due within 7 days of opening the account or of a request from support, and are reviewed within 72 hours. Send clear photos (in focus, whole document in shot, no glare) by email from the address you registered with.
Without verification the account may be suspended or a withdrawal declined.
Bonuses
General bonus rules
Every promotion has its own terms, shown on the Promotions page and in the cashier; the cashier's terms are definitive.
Only one deposit bonus can be in play at a time, and deposit bonuses can't be combined.
Unless a promotion says otherwise, bonuses are not cashable: the bonus amount is deducted from winnings when you withdraw.
The usual minimum deposit for a bonus is $25.
Wagering (playthrough) requirements must be met before a withdrawal. Some games count differently, and progressive slots, video poker, table and specialty games are often excluded.
Bonus money can't be used on live dealer games.
You can't claim a deposit bonus while a withdrawal is pending.
To claim, deposit in the cashier and pick the bonus offered there.
The daily wheel
Players who made a deposit in the last 30 days can spin the daily wheel once a day after signing in.
Every slice wins free spins on Bigfoot Fortunes at $0.25 a spin: from 5 up to 100 free spins.
The free spins are added to the account automatically. Open Bigfoot Fortunes to play them.
Rewards
Reel Rewards VIP levels
There are three VIP levels: Spin, Wild and Jackpot.
Fortune Points: 2, 3 or 4 points per $1 wagered.
Weekly bonuses: 125%, 200% or 250%. Unlimited reloads: 85%, 90% or 100%. Daily cashback: 15%, 25% or 40%.
Birthday bonus: $30 + 200%, $40 + 250% or $75 + 500%. Cashouts get faster at each level.
Levels are reached by making a minimum number of deposits within set timeframes, and kept with minimum monthly deposits. Loyalty matters more than big deposits.
If you think you've earned VIP status, ask in live chat.
Responsible gaming
Limits, cool-off and self-exclusion
Gambling should be entertainment, never a way to make money or pay off debts.
Personal limits can be set by support: deposit, loss, wager and session-time limits per day, week or month. Lowering a limit is immediate; raising one needs email confirmation and waits for the current limit to expire.
A cooling-off period of 1 week, 1 month, 3 months or 6 months blocks deposits and play while it lasts.
Self-exclusion is available for a longer break. Contact support (live chat or [email protected]) to set any of these.
If gambling stops being fun, take a break and reach out to an independent support organisation.
Games
Playing games
Playing for real money needs an account and a deposit. Tap any game in the lobby to open it.
RTP (return to player) is the long-run percentage of wagers a game pays back; it doesn't predict a single session.
Max win is the most a game can pay on one spin, as a multiple of the bet.
Power Pots and progressive jackpots grow while people play.