KYC Policy

KNOW YOUR CUSTOMER POLICY

To make the Age Verification process as easy as possible, here are a few hints for when you send in your documents:

  • Photo Captured images are preferred, but if you’d rather scan your documents, send them as a .jpeg

When you take your picture:

  • Be sure that the first 6 and the last 4 digits of your credit card number should be visible, and CVV should be hidden

  • Your picture must be in focus and all the text easy to read

  • Your full passport photo page or ID must be in shot, don’t leave any bits out or cover with your hand or fingers

  • Your lighting must be good, to stop any glare don’t use flash We need all of this because it’s part and parcel of gambling responsibly – and the applicable law requires it.

WHY DO I NEED TO VERIFY MY ACCOUNT?

When you sign up for a new account we check that you are over 18 and we verify that you are who you say you are, (a process called Know Your Customer ‘KYC’). It’s part and parcel of gambling responsibly, and something that the law requires us to do.

WHAT DO I NEED TO PROVIDE?

To verify your age we will accept one of the following documents:

  • Passport (recommended)

  • Driving license

  • National ID Card

  • Birth Certificate (verification takes up to 24 hours)

  • Payment card (note that first 6 and last 4 digits should be visible and CVV should be hidden).

Card data shall not be collected and stored by Us without PCI DSS.To verify your identity (KYC) we may need additional documents which could also include:

  • Signed Credit Agreement

  • Utility Bill (less than 6 months old)

  • Bank Statement (less than 6 months old)

Make sure your documents are in acceptable condition.All your documents as per list above need to be provided by You to us in 7 (seven) days after opening of Your account or if requested to You by support – in 7 (seven) days after date of respective request. We will review Your document(s) in 72 (seventy two) hours after receipt of the respective document(s). In case You fail to provide necessary document(s) in due time We may suspend use of Your account or decline Your withdrawal request (as applicable).

HOW CAN I SEND YOU MY DOCUMENTS?

The quickest and easiest way to verify your account is online.You can also send the documents via email.Here are a few tips on how to get it right first time:Sending your documents via email

  • Take a photo of each of your documents and save the photos (or, scan them and save as a .jpeg)

  • Open the email account that you used to register for our Website

  • Open a new email, addressed to [email protected]

  • Attach the photos

  • Enter your account number or username in the ‘Subject’ bar at the top of your email

  • Press ‘Send’

When you register for an account, on the account registration page, we’ll need you to provide certain information for security reasons:

  • Your name and contact details, including a valid email address which needs to be unique to your account

  • Your date of birth – you must be at least 18 years old

  • A unique username (your username may contain only letters, numbers, underscore and hyphen symbols) and a password which means only you can access your account

  • Your betting currency and a deposit limit

  • A security question and the answer

Our registration page checks your details as you enter them and will let you know if there’s a problem, so you can make any changes you need to before you click on the ‘Create My Account’ button.